Shipping policy
1. Order Processing
Orders are processed after payment has been successfully confirmed.
Processing times may vary depending on the product, availability, fulfillment location, and destination.
Some products may be fulfilled by third-party suppliers. When this applies, the supplier may handle the packaging and shipment directly to you.
Orders are generally processed during business days. Weekends and public holidays may affect processing times.
2. Shipping Times
Delivery times depend on:
Your delivery location
Product availability
The fulfillment location
The shipping method selected at checkout
Customs or import procedures for international orders
Carrier delays or other circumstances outside our control
An estimated delivery timeframe, where available, will be shown during checkout.
Delivery estimates are not guaranteed delivery dates.
3. Shipping Costs
Shipping charges depend on the destination, product, shipping method, and applicable carrier rates.
The available shipping options and applicable charges will be displayed at checkout before you complete your purchase.
If free shipping is offered for a particular promotion or order threshold, the applicable conditions will be clearly stated.
4. International Shipping
Mr Alpha Stores may offer shipping to eligible international destinations.
International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.
Unless explicitly stated otherwise at checkout, these charges may be the responsibility of the customer.
Customs processing can also cause delays that are outside our control.
5. Order Tracking
When tracking information is available, it will be provided to the customer through the shipping or order notification.
Tracking availability may vary depending on the shipping carrier and destination.
Please allow some time for tracking information to update after an order has been dispatched.
6. Incorrect or Incomplete Addresses
Customers are responsible for providing an accurate and complete delivery address.
If an order cannot be delivered because the address provided was incorrect or incomplete, additional shipping costs may apply if the package needs to be reshipped.
Please carefully review your delivery information before completing your order.
7. Delayed or Lost Orders
Although we work to ensure orders are delivered successfully, delays can occur because of carrier issues, weather, customs, holidays, incorrect addresses, or other circumstances beyond our control.
If your order appears significantly delayed or you believe it may have been lost, please contact us with your order number so we can investigate the shipment.
8. Damaged Packages
If your package arrives damaged, please contact us as soon as possible.
Where appropriate, provide photographs of the package and the affected product so that the issue can be reviewed.
Any replacement or refund will be handled according to our Returns & Refunds Policy.
9. Split Shipments
Depending on product availability and fulfillment locations, items from the same order may occasionally be shipped separately.
If this happens, you may receive separate tracking information and packages.
10. Changes to Shipping Information
If you notice an error in your shipping address after placing an order, contact us as soon as possible.
We cannot guarantee that address changes can be made after an order has entered processing or shipping.
11. Contact Us
If you have questions about shipping, your order, or delivery, please contact Mr Alpha Stores through our Contact Us page and include your order number where applicable.
We are committed to providing clear information and helping resolve legitimate shipping issues as quickly as possible.